Return & Refund Policy

BBM BATTERY INC. Return Policy

BBMBattery Inc. guarantees your satisfaction with the products you purchase from us. We pride ourselves on quality products and outstanding service. If there is a problem with one of our products, please review the following information that outlines our return policy.

• Please inspect all packages carefully before opening manufactures’ packaging, and inform BBM BATTERY INC. within 7 days if there is a problem.
• Non-warranty return merchandise must be in unused, unopened and resalable condition.
• Warranty items may be returned for repair or replacement following our warranty policy - for more information, please see our Warranty Specifications outlined below. 
• Return shipping costs are at the customer’s expense unless arrangements are made with BBM BATTERY INC. prior to return shipment.
• Return shipments must be received by BBM BATTERY INC. within 30-days of receipt of your products.
• Refunds/credits will be issued relative to original payment method(s). Shipping fees are not eligible for refunds/credits.

 

Return Request Procedure

To initiate a return, please follow the steps below: 

1. Download and complete our Return Material Authorization (RMA) Form

2. Email the completed RMA form to assist@bbmbattery.com to obtain an RMA number*

3. Once an RMA number has been provided, carefully package the battery for return - clearly mark the outside of the box with this RMA number and include a copy of the RMA form inside of the box 

4. Ship only the items that have been authorized for return 

5. Ship your return package to the following address: 

BBM Battery Inc. 

ATTN: Returns Dept. 

#7 - 1015 Matheson Blvd E 

Mississauga, ON L4W 3A4

Canada 

6. A refund / exchange will be processed once the battery has been successfully returned to our location

* Shipments received without an RMA number will be refused 

If you have any further questions regarding our return policy, please contact assist@bbmbattery.com

 

Warranty Specifications

Sealed Lead Acid Batteries 

• Battery shall be free of defects for 12 months from date of shipment.
• When tested, battery shall maintain a minimum of 80% capacity for 12 months from date of shipment.

Rechargeable Medical Batteries: 

• Battery shall maintain a minimum of 80% capacity for 12 months from date of shipment.

Other Rechargeable Batteries: 

• Battery shall maintain a minimum of 80% capacity for 12 months from date of shipment.

Non-Rechargeable Batteries:

• Battery shall be delivered free of defects with a proper voltage. 
• Warranted against D.OA (Dead On Arrival)